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FAQs

General

How do I use your products?

Have a look in the ‘directions’ tab under each product listing. If you’re still unsure, feel free to shoot us an email or a DM on the socials!

Where are your products made?

All of our products are produced in Australia.

Are your products vegan?

While most of our products are vegan, our Soil & Microbe Booster is produced using the excrement of the Black Soldier Fly larvae so cannot be classified as vegan.

Are your packing peanuts biodegradable?

Sure are. You can throw them into your compost or simply place the in the sink and run them under some water.

As 1% for the Planet Members, which organisations have you donated to?

So far, as 1% for the planet members we’ve donated to the following environmental NGOs:

Yarra Riverkeepers Association, Australian Conservation Foundation, Bush Heritage Australia, Where Pigs Fly Farm Sanctuary, Sea Shepherd, Warriors 4 Wildlife, Shark Conservation Australia, The Climate Council of Australia

I live outside of Australia, where can I get your products?

We have distributors in Korea, Hong Kong, Kuwait, India and New Zealand. We’re working on making our products available in the US and Europe as we speak!

Do you offer refunds?

Sure do. If you’re not happy with your product it can be returned to us, unused, for a full refund. We do not cover the cost of the return shipping though - sorry!

I’m buying as a gift - can I add a note?

Totally! We love to know our products are being gifted. If you’d like us to add a note, please shoot us an email with your order number and the message you’d like to include.

How quickly will my order be shipped?

Most orders are shipped within 2 business days.

What makes your products different from the other plant care brands out there?

There are a tonne of great plant care brands on the market at the moment. Some of the things that set us apart include - both founders are qualified horticulturalists, we have one of the largest ranges of products from potting mixes to fertilisers to sprays, our products are sustainably packed with minimal (and no) single use plastics - glass jars and bottles all the way! Oh, and we work with carbon negative products like frass where possible making those products both good for your plants and good for the planet!

Indoor Plant Food

How often should I fertilise my plants?

Over Spring and Summer (or while your plants are actively growing) we recommend using our Indoor Plant Food every second watering.

Over Autumn and Winter, plants generally slow down their growth so they don’t need as much fertiliser. For this period we recommend 1/2ml once every 4 waters.

If your plants are still actively growing (so putting out new growth) you can continue to fertilise at the regular dilution and rate of once a month.

Can I use in passive hydro?

Yes, our Indoor Plant Food works wonderfully in passive hydro. Add ½ ml with every water change, while plants are actively growing.

What is the shelf life of your Plant Food?

Our Indoor Plant Food has a shelf life of 5 years.

What is the dilution rate?

1ml/litre of water.

Is your Plant Food ok for Orchids?

Yes, it can be used for orchids.

Can I use it on outdoor plants?

Yes, it is fine to use on outdoor plants too.

Can I use on veggies?

Yes, you can use it on your vegetable and herb gardens. Remember to always wash the produce prior to eating.

Are your fertilisers a complete feed?

Yes they are. All our fertilisers contain both Macro (nitrogen, phosphorus, potassium, calcium and magnesium) and Micro (boron, iron, manganese, zinc, copper and molybdenum) nutrients, so your plants won’t want for anything.

My Plant Food is lighter/darker than last time, has something changed?

Yes and no. It’s the same product, with the same NPK and macro/micro nutrient values. The only thing that's different would be the batch of seaweed we’ve added. Our seaweed is shore harvested and not from a consistent source, so depending on where it comes from and the variety it is, it will change the colouring slightly.

Neem Oil

Does it kill pests?

Our neem is not registered with the APVMA and therefore we cannot promote it as a pesticide. The active ingredient is Azadirachtin - google it.

Does it clog plant pores?

One of the great things about Neem Oil is that it is non-comodegenic and therefore it will not clog your plant's pores, unlike other oils on the market.

Is it safe to use around the home?

Yes! Neem is safe to use around the home.

What is the shelf life of the Neem Oil?

Unlike other neem blends, the active ingredients in our Neem Oil remain active for 12 months after purchasing.

Soil & Microbe Booster

What is Biochar?

Biochar is a horticultural char-like substance, created by heating biomass in low oxygen conditions. It is used to improve soil health, increase water retention and sequester carbon.

What is Chitin?

Chitin makes up one of the components of the exoskeletons of arthropods. As the black soldier flies that produce our frass grow, they shed their exoskeletons and it becomes a part of the mix. Research has shown that chitin enhances plant health and disease resistance. It can work like a natural defence agent - inhibiting fungal and bacterial pathogens, as well as improving soil quality and encouraging plant growth.

What is Frass?

Frass is the term used to describe the excrement of insects. The frass found in our Soil & Microbe Booster comes from the black soldier fly. It is a natural fertiliser and high in beneficial microbes as well as being rich in nitrogen, phosphorus and potassium.

It looks like my Soil & Microbe Booster has a mould on it - has it gone off?

No, not at all. Put simply, this is a living product and the ‘mould’ is a saprophytic fungi growing on the decaying organic matter. It speeds up the breakdown of organic matter and releases nutrients into the soil. It will not harm your plant, and can be stirred through the potting mix or even compost. Always wear gloves and use a mask when handling the product.

Can I use the soil and microbe booster while treating my plants with a systemic pesticide?

If your plants are being treated with a systemic pesticide, you should wait at least one month after the final treatment before adding the Soil & Microbe Booster to your potting mix.

Should I mix the Soil and Microbe mix with the Plant Runner Potting Mixes?

The Soil & Microbe Booster makes an excellent addition to the Plant Runner range of potting mixes. It can be blended in at the time of repotting, or simply added to the top of existing potted plants.

What's the difference between Frass and Worm Castings?

Frass generally has a much higher diversity of beneficial bacteria and fungi compared to worm castings, leading to a broader range of benefits for the soil and the plant. Frass also contains chitin, which is a natural defence agent for plants.

Aroid Mix

What plants is this mix best for?

Our Aroid Potting Mix is formulated specifically for aroid species such as Monsteras, Philodendrons, Anthuriums, Syngoniums, and Epipremnums. It also works beautifully for other indoor plants that thrive in airy, well-draining soil.

Does it contain fertiliser?

No. This mix is fertiliser-free, giving you complete control over how and when to feed your plants. We recommend pairing it with a liquid fertiliser during the growing season.

Why does this mix have horticultural charcoal?

Charcoal helps filter toxins, improves aeration, and enhances water retention, creating a healthier root environment for your plants.

Is it safe for pets?

This product contains Acelepryn GR insecticide to keep it gnat-free for up to 6 months. While it is considered low-toxicity, we recommend keeping all soil products out of reach of curious pets.

Can I use this mix for non-aroid plants?

Yes. While it’s designed with aroids in mind, many other indoor plants also love the aeration and drainage this mix provides.

How does the insecticide work?

The added insecticide targets fungus gnat larvae in the soil, breaking their life cycle and keeping your mix pest-free for up to 6 months.

How much will a 7L bag pot up?

A 7L bag will typically pot up 3–4 medium (150mm) pots, depending on the size of the root ball and how much mix you like to add on top.

How much will a 15L bag pot up?

A 15L bag will typically pot up 6-10 medium (150mm) pots, depending on the size of the root ball and how much mix you like to add on top.

Indoor Mix

Does this mix contain fertiliser?

Nope. Our mix is fertiliser-free so you stay in control of feeding. Pair it with a complete liquid fertiliser (like The Plant Runner Indoor Plant Food) for best results.

Is this mix safe for all indoor plants?

Yes — it’s a versatile blend that suits most indoor and potted plants, from leafy greens to flowering varieties.

Why is there an insecticide in the mix?

We’ve added a horticultural-grade granular insecticide (Acelepryn GR) to keep fungus gnats out of your soil. It’s active for up to 6 months, giving you gnat-free confidence.

Can I use this mix outdoors?

You can, but it’s designed for indoor plants in pots. For outdoor gardening, you may prefer a mix formulated for garden beds or larger containers.

How should I store the bag once opened?

Seal it back up and keep it in a cool, dark spot. The resealable bag helps keep your mix fresh and easy to store.

Is the potting mix hazardous?

Yes. Like all premium potting mixes, it’s classified as hazardous. Always wear gloves, wash your hands after use, and follow the safety instructions on the bag.

How much will a 7L bag pot up?

A 7L bag will pot up around 3–5 standard 150mm pots, depending on pot shape and how much mix you use.

How much will a 15L bag pot up?

A 15L bag will typically pot up 6-10 medium (150mm) pots, depending on the size of the root ball and how much mix you like to add on top.

Plant Runner Icon - Made in Australia
Plant Runner Icon - Horticulturally Backed
Plant Runner Icon - No Single Use Plastics
Plant Runner Icon - Donate with Every Purchase